THIS IS CRITICAL for me but probably not needed for in-house shops. It prompts me for a description of the session. How much time did I spend on whichĭevices and when, again by logical groupings.

Log out and 'hand-over' my licence to an employee to.

Control multiple remote devices simultaneously in separate.

I can search and select and then control any

Central management with groups (for me as an MSP groups=clients).īy Central Management I mean that I have a control panel where I see all my.

File transfer back and forth, ideally with drag-and-drop functionality.

With Teamviewer I can send an email with a link to my customised host

Easy deployment of host service (nice to have) and ideally, aĬustomised host module - with my company name or support contact details etc.

Record sessions for review/audit/liability.

When I can connect' - pop up on remote host. Need to connect to your computer to help with your issue, please let me know

Chat with remote hosts e.g.: 'Hi, this is IT Support - I.

Support for remote computers with multi-monitors.

Of unlimited PC's and Mac's both assisted and unattended.

Solution? Here is what I wrote some time back in similar thread: Global hosts so I can comment on reliability and performance, as well as functionality.Īnd on the subject of functionality – what am I looking for in a remote-access

I want to encourage fellow Spiceheads and VendorsĪlike to propose alternatives for me to test and compare. I have the time and experience to test and share my thoughts toĪlternatives to Teamviewer.

Relationship with them and look elsewhere.

Have gone too far with their new strategy of “deprecating” older versions usedīy perpetual-license holders like myself. So historically they will push very hard to get more money out of you.Īnd to avoid the headache – you will usually land up paying. That buying into any remote-access solution, on a large scale is no light task.Ĭhanging out hundreds or thousands of hosts is a headache. New-adopter, and willing to accept their pricing. The Adobe route and are now subscription-based. Sorts of strategies to get you to upgrade and of course they have finally gone Vendor's Remote Access product as a result of this company’s onerous andĮndless quest to squeeze every penny out of their customers. I have long been threatening to replace Teamviewer with another

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